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Privacy Notice

This Privacy Policy explains how RawSkinFX collects, uses, stores, and protects personal information when you visit RawSkinFX.com, contact us, or purchase products from us.

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By accessing or using this website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein.

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RawSkinFX reserves the right to modify, update, or replace this Privacy Policy at any time without prior notice. Continued use of the website following any changes constitutes acceptance of those changes.

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Information We Collect ​

We may collect personal information when you:

  • place an order;

  • contact us;

  • subscribe to newsletters, promotions, or marketing communications;

  • browse or interact with the website.

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Information collected may include:

  • full name;

  • email address;

  • billing and shipping address;

  • telephone number;

  • payment and transaction details;

  • IP address;

  • browser and device information;

  • website activity and usage data.

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We only collect information reasonably necessary to operate our business, provide services, process transactions, improve website performance, prevent fraud, and comply with legal obligations.

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How We Use Information

RawSkinFX may use personal information to:

  • process and fulfil orders;

  • process payments securely;

  • provide customer support;

  • communicate regarding orders or enquiries;

  • improve products, services, and website functionality;

  • detect, prevent, or investigate fraud, abuse, or unauthorized activity;

  • comply with legal, regulatory, or tax obligations;

  • send marketing communications where consent has been provided.

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RawSkinFX does not sell personal information to third parties.

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Payment and Security

Payments are securely processed through trusted third-party payment providers. RawSkinFX does not directly store full payment card information.

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While reasonable technical and organisational safeguards are implemented to help protect personal information, no method of internet transmission, electronic storage, or online platform can be guaranteed to be completely secure.

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By using this website, you acknowledge and accept these inherent security risks.

To the fullest extent permitted by law, RawSkinFX shall not be liable for unauthorized access, data breaches, cyber attacks, or security incidents caused by third parties or circumstances beyond our reasonable control.

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Website Hosting and Third-Party Services

RawSkinFX is hosted through Wix. Certain information may be processed by trusted third-party service providers, including:

  • payment processors;

  • shipping and courier providers;

  • analytics providers;

  • email marketing services;

  • fraud prevention and security services.

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These providers receive only the information reasonably necessary to perform services on our behalf.

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Some providers may process or store data outside the United Kingdom or European Economic Area. By using this website, you acknowledge that personal information may be transferred internationally where permitted by applicable law.

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For more information regarding Wix privacy practices, please visit:
https://www.wix.com/about/privacy

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Cookies

This website uses cookies and similar technologies to:

  • improve website functionality;

  • remember preferences;

  • analyse website traffic and performance;

  • support website security and fraud prevention.

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You may disable cookies through your browser settings; however, certain website features may not function correctly as a result.

Further information regarding cookies can be found at:
http://www.allaboutcookies.org

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Data Retention

RawSkinFX retains personal information only for as long as reasonably necessary for:

  • business operations;

  • legal and tax obligations;

  • fraud prevention;

  • dispute resolution;

  • record-keeping purposes.

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We reserve the right to retain information where required or permitted by applicable law.

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Your Rights

Subject to applicable law, you may have the right to:

  • request access to personal information;

  • request correction of inaccurate information;

  • request deletion of personal information;

  • object to certain processing activities;

  • withdraw consent for marketing communications.

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Requests may be submitted to: help@rawskinfx.com

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RawSkinFX reserves the right to verify identity before processing requests relating to personal information.

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Children's Privacy 

This website is intended for adults and is not directed toward individuals under the age of 18.

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RawSkinFX does not knowingly collect personal information from minors.

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Limitation of Liability

o the fullest extent permitted by law, RawSkinFX shall not be liable for:

  • indirect, incidental, consequential, or punitive damages;

  • data loss, cyber incidents, or unauthorized access caused by third parties;

  • interruptions, errors, or technical failures affecting the website;

  • losses arising from circumstances beyond our reasonable control.

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Nothing in this Privacy Policy excludes liability where exclusion would be unlawful under applicable law.

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Contact Information

RawSkinFX operates as a sole trader business.

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For privacy-related enquiries, contact: help@rawskinfx.com

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